Policies

Listen folks, it takes a lot of income to keep this team of people looking as good as we do. We work hard to make sure we maximize all of our appointments each day and make an income to support us. When you cancel without us being able to fill your spot (less than 24 hours notice) we’re in a jam. The kind of jam that looks like this: we sit around, and can’t earn money. And as ambitious, hardworking people trying to make the world a prettier place, that drives us nutty… and that’s not good for anyone.

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So if you have to cancel, no problem. Life happens, we know. But we’re showing up ready to make the magic happen. So please give us the courtesy of 24 hours notice, and we’ll be happy to see you at your next appointment. Less than 24 hours notice, we’ll still be happy to see you at your next appointment, but we’re going to charge you anyway in accordance with our policy. To read more about the official cancellation, no show or late for appointment policy (see below).
 P.S. Please don’t hate us because we have policies.

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Cancellation Policy
Your appointments are very important to us. They are reserved just for you with the expectation that if you book time with us, you will honor your appointment. But, we know life happens, and sometimes schedule changes are needed.

 We require 24 hours advance notice to cancel appointments with no charge.

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Confirmations and Reminders
We offer you convenient confirmations and reminders via email and text about your upcoming appointment.

Because we know life is hectic, appointments are systematically confirmed via email or text 48 – 72 hours in advance to help you avoid the dreaded No Show or Cancellation fees described here.

Even with all of these reminders, we suggest that because of the financial penalties you are responsible for, here are some things that can help:

Cross-check your appointment confirmation and reminder emails with your phone calendar app to determine any discrepancies.

Make sure that you mark our confirmation emails as “safe” so they are not filtered to your junk or spam folders.

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Cancelling With Less Than 24 Hours Notice

Cost impact to you: 50% charge for reserved service amount.

How to: Our online scheduling will not allow you to cancel with less than 24 hours notice, so cancelling online is not an option. Instead, call the salon at (360) 448-7439 OR text Zanthe at (360) 787-3918. We will do our best to find a waitlisted client to take your place. If these attempts are successful, you will not be charged the cancellation fee.

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Failure To Show or Less Than 2 Hour Notice
Failure to show for your appointment means we cannot offer your appointment time to a waitlisted client, and means your appointment has gone unfilled.

Cost impact to you: 100% charge for reserved service amount.

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Tardiness
If you arrive for your appointment more than 15 minutes late, we will not have time to accommodate you due to our scheduling structure.
Cost impact to you: “No Show” fee equivalent to a 100% charge for reserved service amount. We most likely can still do a partial service just not the full time.

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Cancellations, No Shows, and Tardiness

from spoiled Spa and Salon and Aluna Spa 

When in doubt- reach out directly to Zanthe, they are able to be flexible on no show, and late cancellation fees on a case by case status. 

WHEN YOU BOOK ANY APPOINTMENT WITH ZANTHE YOU ARE AGREEING TO THESE POLICIES.