Policies

 We require 24 hours advance notice to cancel appointments with no charge.

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Confirmations and Reminders
We offer you convenient confirmations and reminders via email and text about your upcoming appointment.

Because we know life is hectic, appointments are systematically confirmed via email or text 48 – 72 hours in advance to help you avoid the dreaded No Show or Cancellation fees.

Even with all of these reminders, we suggest that because of the financial penalties you are responsible for, here are some things that can help:

Cross-check your appointment confirmation and reminder emails with your phone calendar app to determine any discrepancies.

Make sure that you mark our confirmation emails as “safe” so they are not filtered to your junk or spam folders.

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Cancelling With Less Than 24 Hours Notice

Cost impact to you: 50% charge for reserved service amount.

How to: Our online scheduling will not allow you to cancel with less than 24 hours notice, so cancelling online is not an option. Instead, call the salon at (360) 448-7439 OR text Zanthe at (360) 787-3918. We will do our best to find a waitlisted client to take your place. If these attempts are successful, you will not be charged the cancellation fee.

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Failure To Show or Less Than 2 Hour Notice
Failure to show for your appointment means we cannot offer your appointment time to a waitlisted client, and means your appointment has gone unfilled.

Cost impact to you: 100% charge for reserved service amount.

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Tardiness
If you arrive for your appointment more than 15 minutes late, we will not have time to accommodate you due to our scheduling structure.
Cost impact to you: “No Show” fee equivalent to a 100% charge for reserved service amount. We most likely can still do a partial service just not the full time.

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Cancellations, No Shows, and Tardiness

from spoiled Spa and Salon and Aluna Spa 

When in doubt- reach out directly to Zanthe, they are able to be flexible on no show, and late cancellation fees on a case by case status. 

WHEN YOU BOOK ANY APPOINTMENT WITH ZANTHE YOU ARE AGREEING TO THESE POLICIES.